Top Online Casino FAQ

Added: July 8, 2019

What happens if I get disconnected while playing at an online casino?

You can get disconnected from games at online casinos for several different reasons. For example, you might lose your internet connection, or your smartphone or tablet device battery might die. Don’t worry if you do get disconnected, because the next time you launch that same game, you will be taken straight back to the point that you were cut off from. The only time this doesn’t happen is when you’re playing live dealer games.

How do I get in touch with a casino should I need to?

The best way to get in touch with an online casino is to launch their live chat feature, where possible. This is toll-free and usually puts you in touch with a friendly and professionally trained member of staff within seconds. If they don’t have live chat, you can often call them on one of several land-line numbers (depending on which country you’re based in). Telephone support at online casinos is also usually toll-free. The only other way of getting in touch with an online casino is via email.

How much can I withdraw per month at online casinos?

Depending on exactly where you are playing will determine how much money you can withdraw per month. At most online casinos the maximum monthly withdrawal amount can be anywhere from just £/€/$5,000 up to $/€/£50,000. There are very few online casinos, although they do exist, that have no limit to how much you can withdraw per month.

What are bonus wagering requirements and what happens if I don’t complete them?

The wagering requirement is the amount of money that you need to withdraw before you can start the withdrawal process. This can be anywhere from 20x times the bonus amount, up to in some cases as high as 70x times the bonus amount. The lower the wagering requirement is, the better it is for you as a player. Very few online casino bonuses, especially matching deposit bonuses, come with zero wagering requirements. If you don’t complete them within a certain period, you’ll lose any winnings that you have so far made from your bonus.

How old do I have to be to play in the real money mode at online casinos?

At most online casinos today the minimum age requirement to gamble online in the real money mode is 18, but in certain provinces and states in Canada and the US, the minimum age can be 19 or 21.

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