Best Online Casinos (2019)

Join over 1,000,000 satisfied players across the globe we've referred to some of the worlds best real money online casinos.

Fred Stafford AvatarFred Stafford  Updated: August 31, 2019
Award Winning Casinos

TopCasino.com established over a decade ago provides players across the globe with unbiased recommendations on the best online casinos in 2019 for real money gambling.

Since we started over 1,000,000 satisfied players have been referred to trustworthy online gambling sites. The goal of this website is to connect players from across the globe with a selection of the best casino sites.

Some of our methodology to choosing and listing the best online casinos includes the following:

  • Signing up as real money players and depositing funds using credit cards & other popular methods.
  • Using the funds deposited to test various casino games available for real money.
  • Claiming first time depositor bonuses in cases where they are not automatically credited.
  • Contacting the casinos customer support department to test their knowledge and responsiveness.
  • Withdrawing winnings or remaining funds to test the withdrawal process and it's efficiency.
  • Searching popular websites, forums/message boards for valid complaints about casinos.
  • Ensuring that top listed casinos hold valid gaming licenses and operate with integrity.

The above approach to evaluating casinos requires a significant amount of time and effort. Unfortunately most other sites which make recommendations of where to play don't go to this extent to test the sites they list. At TopCasino.com we beleive that the only way to give a valid opinion about an online casino is to fully test it using a methodology like our own.

How TopCasino.com Works to Serve You Better

By design our listings are geo-targeted to serve you better. We offer tailored listings to players from countries all over the world. For a full listing of the country specific pages found here on TopCasino please check our country listing here.

On this page you will find:

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Best US Online Casinos in 2019 for Players located in New Jersey & Pensylvania

Top United States Casino Sites
Honest Reviews & Ratings
Safe & Secure Entertainment

To date the only two states within the USA that offer legal online casino gambling are New Jersey and Pennsylvania. Below is a listing of the top LEGAL online casinos that are fully licensed within these states.

1 Golden Nugget Casino
  • No Deposit Bonus $20
  • Deposit Bonus 100% up to $1,500
  • New Jersey Accepted Yes
  • Pennsylvania Accepted No
  • Works on: Windows Mac ios Android Linux
Visit Golden Nugget Casino
Golden Nugget Logo
2 888 Casino
  • No Deposit Bonus $25
  • Deposit Bonus 50% up to $2,000
  • New Jersey Accepted Yes
  • Pennsylvania Accepted No
  • Works on: Windows Mac ios Android Linux
Visit 888 Casino
888 Logo
3 Virgin Casino
  • No Deposit Bonus $30
  • Deposit Bonus Up to $100 Cashback
  • New Jersey Accepted Yes
  • Pennsylvania Accepted No
  • Works on: Windows Mac ios Android Linux
Visit Virgin Casino
Virgin Logo
4 Caesars Casino
  • No Deposit Bonus $25
  • Deposit Bonus 100% up to $300
  • New Jersey Accepted Yes
  • Pennsylvania Accepted No
  • Works on: Windows Mac ios Android Linux
Visit Caesars Casino
Caesars Logo
5 Play MGM Casino
  • No Deposit Bonus $25
  • Deposit Bonus 100% up to $1,000
  • New Jersey Accepted Yes
  • Pennsylvania Accepted No
  • Works on: Windows Mac ios Android Linux
Visit Play MGM Casino
Play MGM Logo
6 Sugar House Casino
  • No Deposit Bonus N/A
  • Deposit Bonus 100% up to $250
  • New Jersey Accepted Yes
  • Pennsylvania Accepted Yes
  • Works on: Windows Mac ios Android Linux
Visit Sugar House Casino
Sugar House Logo

By Country Listings of Casino & Gambling Info

Below is a listing of all countries supported here on TopCasino. Each of these pages contains a listing of the best online casinos for players along with detailed information about online gambling in the country.

Ranking Process and How TopCasino.com Evaluates Gambling Sites

Evaluating online casinos takes a lot more than re-hashing what other websites say. To truly understand the pros and cons of any online casino, one must dive into the nitty-gritty, and that means getting down and dirty. To do so, my colleges and I here at TopCasino.com spend the necessary time to evaluate all casinos featured on our sites properly, meaning we register as unaffiliated real money players to look at numerous factors that help us decide whose good and whose not.

Below is a non-exhaustive look at some of the key elements we look into when evaluating online casinos listed here on TopCasino.com

Customer Support Must Be Fantastic:

Customer Support Must Be Fantastic:

The speed in which online casinos respond to customer support requests is an important factor taken into consideration. Nobody wants to be waiting days to hear back on the status of their withdrawal requests or questions about bonuses. All the casino sites featured here provide prompt replies within 24 hours of a submitted request for assistance. Not only is speed important, though. The quality of the answers and the rate at which a customer support representative can solve problems is an essential factor. We consider as well in the overall customer support quality score of an online casino.

Excellent Reputation Among Players and Within the Industry:

Excellent Reputation Among Players and Within the Industry:

You should most certainly avoid casinos with a lot of unresolved complaints submitted against them. More often then not regardless of where in the world you are located, there will be many great options for you to consider. Our evaluation process looks at the number of relevant complaints issued against online casinos. Generally speaking casinos with a large number of relevant complaints lodged against them on sites such as AskGamblers, CasinoMeister or similar sites will never see the light of day here on TopCasino.

The Terms and Conditions Must be Realistic

The Terms and Conditions Must be Realistic

Almost all service or product-oriented websites online have terms of service/terms and conditions which must be adhered to by visitors and or clients. Online casinos are no strangers to these requirements and will often use these requirements to their benefit. I am certainly not fans of sites that use strict terms and conditions in particular as part of their bonus terms. Casinos with fair and honest terms and conditions and a history of honouring those will always be given preferential treatment here on TopCasino.

Tons of Games a Pinnacle Component to Great Casinos

Tons of Games a Pinnacle Component to Great Casinos

Thanks to a much evolving online gambling industry, the number of casino games found at individual online casinos can often be more than thousands of games. Thanks to an API driven model, this is now possible and it allows developers to aggregate the games developed by a multitude of software providers into a single platform. From a player's perspective, this not only provides game diversity and game variety but access to games that may otherwise need to be played at several online casinos. Essentially it creates an environment where players can find one-stop-shop for all the games they enjoy playing. Here at TopCasino we favour online casinos that offer games provided by many software providers and not just one.

Benefits of Online Casinos Vs. Land Based Casinos

Apart from the obvious differences, online casinos and land-based casinos are worlds apart in many other ways. Here are some of the main benefits of playing at online casinos compared to playing at land-based casinos that I have noticed since I first started playing online.

  • Online casinos tend to offer far more bonuses than land-based casinos. For example, you generally won’t get a new player welcome bonus when you walk into a casino for the very first time, but pretty much every online casino in the world (apart from a small handful), offer new players some kind of guaranteed welcome bonus. This can include either free spins, a no deposit bonus, a matching deposit bonus, or a mixture of all three
  • The average RTP% (return to player percentage) payout rates for the games are much higher at online casinos than at land-based casinos. For example, the average payout rates at land-based casinos can, in some cases, be as low as 70.00%, but most online casinos have an average 93.00% to 98.00% payout rate
  • You don’t need to commute anywhere to get to an online casino, and you don’t need to adhere to a certain dress code to play online. Some people have to travel hundreds of miles to get to their nearest land-based casino, but an online casino is only ever a click away when using either a smartphone, tablet, laptop or desktop computer
  • Contacting the casinos customer support department to test their knowledge and responsiveness.
  • There tends to be a much broader and more comprehensive range of games at online casinos compared to the number of games that you can find at your average land-based casino. All online casino games also have extremely wide betting ranges, catering to everyone from low rollers to high rollers, plus there’s also usually a FREE PLAY MODE when playing online – something which is generally NEVER available at a land-based casino
  • Online casinos are open 24 hours per day, seven days per week, whereas most land-based casinos are closed between certain hours and on certain days of the week
  • The player support is only ever a click away at online casinos. Sometimes it can be hard to find someone to help you at a land-based casino
  • You can often play to win bigger pooled jackpots when playing online

Software Suppliers (The Creators of Online Casino Games)

Back in the early 1990s, when the first online casinos emerged, there were very few software providers. At the time, the likes of 888, Boss Media, Microgaming and Cryptologic filled the landscape, some of which no longer exist today. In the 30 years since the inception of the first casinos, a lot has changed. First of all, the grown and pace of growth of the industry have blown up and given birth to a slew of modern gambling software suppliers that now fill the space.

Today I'd like to share with you some of my personal favourite suppliers of online gambling software specifically for casino gambling fans out there. There are a few things I look for when evaluating casino software and in determining their quality, whether they're trustworthy and what kind of future they have. Before I get into my favourites with some summaries of each, I'll explain first a little more about what I look for in my evaluation.

Software is Fully Vetted and Approved: I'm no mathematician or statistical expert and as such, determining over the long haul if an online casino is cheating me is an impossible task. Instead, I rely on the audits performed by reputable third party companies in ensuring that software of my favourite casinos has been thoroughly tested and approved. The big boys in the area of testing gambling software include GLI, BMM, eCOGRA and iTech Labs although I'm sure there are others.

The History of the Software Company: One quick and straight forward way to identify whether a software provider operates above board is to look at their history. Older software suppliers that no longer exist have either been acquired or gone out of business. The chances are that if they've gone out of business, there's a good reason. Playing at reputable software companies with a long, vibrant history is the way to go. To name a few the likes of Microgaming, Playtech, NetEnt and IGT are all rock-solid options to consider.

Look at What Players and Industry Leaders Say: The opinion of players and industry leaders weights heavy and speaks a lot into whether a casino software provider is good or bad. Research that I do includes reading many blog posts, articles and forum and message board posts and comments. Doing so gives me a good feel of what the consensus is surrounding any particular casino software supplier. It doesn't get first hand then taking real player experiences into considerating when deciding on how good one software supplier is from another.

Microgaming Software

Microgaming Screenshot
Microgaming Screenshot

Microgaming founded in 1994 and it is often regarded as being the oldest online casino software provider in the world. The company is one of the most well-known providers, and their games can now be found at many of the world’s best online casinos. The Mega Moolah progressive jackpot slot is one of the most famous online slots out there today, having entered the Guinness Book of Records when it paid out a record-breaking €17,879,645.12 back in October 2015.

This is a multi-industry-award-winning online casino software provider that has developed a comprehensive range of more than 800 games which includes table & card games, slots, video poker games, instant win games and more. Apart from numerous popular unique titles such as Thunderstruck II, Avalon II and Immortal Romance, the company has also produced several licensed branded online slots such as Jurassic Park, Jurassic World, Game of Thrones, Highlander, and several others.

Microgaming Highlights

  • Has developed a comprehensive range of more than 800 games with sharp graphics, fun animations and exciting sounds that work well across most devices
  • Industry-award-winning games including unique titles and major branded titles, all of which can be downloaded, or launched instantly in your browser
  • Multi-million dollar jackpots up for grabs daily and wide betting ranges that cater to all budgets (e.g. suitable for everyone from low rollers to high rollers)

NetEnt Software

NetEnt Screenshot
NetEnt Screenshot

NetEnt is also one of the world’s oldest online casino software providers, having established in 1996. This company has won several major industry awards over the years and has developed some of the most memorable games. NetEnt’s Mega Fortune progressive jackpot slot entered into the Guinness Book of Records in January 2013 when one lucky player netted a record-breaking €17,861,800.00 online jackpot.

No download is required to play on any of the NetEnt games, and this leading software provider has developed more than 100 slots, as well as table & card games, video poker games, and also a cutting edge live dealer casino. NetEnt has produced several unique titles that are extremely popular with players including Starburst and Gonzo’s Quest, along with award-winning games such as Spiñata Grande. This company has also obtained the licenses to develop several major branded slots that are equally as popular such as Jumanji, Planet of the Apes, Guns N’ Roses, Motörhead, Narcos and Vikings.

NetEnt Highlights

  • Hundreds of world-class games to choose from with impressive animated sequences, fun accompanying sounds and smooth graphics, and can be enjoyed on desktop or mobile
  • NetEnt games can be launched instantly in your web browser, no download required, and you can find several hundred unique titles and famous branded titles, as well as cutting edge live dealer games
  • Award-winning games, plus the progressive jackpot games often have multi-million jackpots to play for

Playtech Software

Playtech Screenshot
Playtech Screenshot

Playtech is an online casino software provider that has won numerous industry awards since it first formed in 1999. This company has developed hundreds of top-class games that can now be found at more than 400 gambling sites. Playtech has produced a full suite of online casino games which includes state of the art live dealer games, numerous progressive jackpot games and several online slot machine series, as well as video poker games, table & card games, Asian style games, instant win games, arcade games and more.

Playtech games are available across multiple devices and can be launched either instantly in your web browser or from within the Playtech casino download client. Some of the most famous online slots from Playtech include the DC Super Heroes Jackpot series of slots (e.g. Superman I & II, Justice League, The Dark Knight and Batman Begins), the Age of the Gods jackpot series and Gladiator Jackpot. Some of the other most notable titles include Beach Life, Jackpot Giant and the Sporting Legends series.

Playtech Highlights

  • A comprehensive range of more than 300 games with 50+ jackpot slots, state of the art live dealer games and famous branded slots with robust graphics, top-notch animations and fantastic audio & sound effects
  • Playtech games can be enjoyed on desktop or mobile and can be launched either instantly in your web browser or from within the Playtech casino download client
  • Multi-million dollar jackpots and everyone from low rollers to high rollers can have fun playing on their games thanks to the wide betting ranges

Payment Options - Depositing and Withdrawing From Online Casinos

Today’s best online casinos welcome a broad range of secure and reliable online payment options that enable you to deposit and withdraw to and from your casino account. You can find a complete list of accepted payment options at the casino that you sign up to by going to their cashier section when logged in to your account. You can generally choose from a broad range of credit & debit cards, bank transfers and eWallets.

Certain other methods are also widely accepted such as certain major prepaid cards (voucher cards), plus a growing number of top online casinos have started accepting major cryptocurrencies such as BitCoin (BTC) as a viable payment solution. Payments are protected by the latest SSL encryption technology, and you will find that most deposits are processed instantly, whereas the average withdrawal time can take anywhere from just a few hours up to usually no longer than 48 hours (depending on the method that you use to withdraw).

Making Deposits

Credit & Debit Cards

Credit & Debit Cards

Credit & debit cards such as Visa, MasterCard, Maestro and American Express are widely accepted at online casinos. Depositing and withdrawing at an online casino today with a credit or debit card is one of the safest ways to get money into and from your account. Although not everyone likes to use their credit or debit card to purchase chips at online casinos, it is a reliable method and cards are really easy to use. When depositing with a credit or debit card, just enter the long 16 digit number from the front of your card, the name as it appears on the card, the expiry date and/or issue date, the amount that you wish to deposit and the 3 digit number from the back of the card (CVC / CSC number). Depending on the bank, one or two other security measures may also be needed to complete the transaction, so always keep an eye on the screen if you’re depositing with a credit/debit card. Withdrawals are even easier with cards.

eWallets

eWallets

These are also known as web wallets, and they are a great way to deposit & withdraw at online casinos. Three of the most famous eWallets that have become popular with online casino players in more recent years include NETELLER, Skrill (formerly Moneybookers) and PayPal, plus there are several other reliable e-wallets out there today that are now accepted at a growing number of fully licensed online casinos. Using an eWallet at an online casino is really straight forward. When depositing, simply enter your registered eWallet email address or long account number (depending on what you are asked to supply), as well as the amount that you wish to deposit and also the six-digit security number. Now just confirm that the information is correct and you should find that the funds you are trying to deposit into your casino account will arrive almost instantly.

Bank Transfer

Bank Transfer

This is another perfectly reliable way of getting money into your account, and it’s extremely secure. All you need is a valid bank account in the country that you're based and then at least $/€/£20 so that you can make a minimum deposit. Simply select the bank transfer option, and then the details that you need to enter at the next stage will include your bank name, the address and also your bank account number. Occasionally, the casino that you are trying to deposit to will give you their own bank details, and a special account number often referred to as a Virtual Account Number (VAN). Now follow the instructions to complete the deposit, and using either your username or the VAN as a reference. This method is usually instant, but can sometimes take much longer.

Cryptocurrency

Cryptocurrency

BitCoin is the most famous cryptocurrency that’s now widely accepted at a growing number of fully licensed online casinos, plus one or two other cryptocurrencies are also now accepted. Cryptocurrencies are rapid, perfectly secure, and there are generally zero transaction fees applied. Don’t forget that cryptos such as BitCoin are decentralized, which means that no banks, governments or any other third parties are involved. When depositing with this method, choose your preferred cryptocurrency, then click deposit. Now copy the cryptocurrency address or scan the QR code. You then need to open your digital wallet, enter the amount and hit send. Now check that the address on the confirmation page is correct and hit send. Your balance should now be topped up.

Making Withdrawals

Credit & Debit Cards

Credit & Debit Cards

You can generally only withdraw your winnings using the same method that you deposited with, so when you attempt to withdraw using a credit or debit card such as Visa, MasterCard, Maestro, Diners Club or American Express, your card details will already be saved at the casino from when you made your deposit. Simply select that same card, enter the amount that you wish to withdraw and then confirm the amount. Your withdrawal can then take anywhere from just a couple of hours up to usually no longer than 48 hours to be processed. However, if you’re attempting to withdraw your funds after business closing times on a Friday evening, withdrawals with credit and debit cards can take slightly longer. The longest it can take for credit card withdrawals to be processed is five working days, but it generally never takes this long.

eWallets

eWallets

If you deposited with an eWallet such as Skrill, NETELLER or PayPal, then you can only use that same method to withdraw, and if you have already deposited, then your eWallet account number/registered eWallet email address will already be stored at the casino. To withdraw using your preferred eWallet, first of all, you need to make sure that you have enough to withdraw the minimum amount (can be anywhere from $/€/£10 to $/€/$100, depending on where you are playing). Now just select the amount that you wish to withdraw to complete the transaction. eWallet withdrawals can take just a couple of hours up to around 48 hours max.

Bank Transfer

Bank Transfer

The bank transfer method can only be used when you deposited using this same method. You can generally choose from Direct Bank Transfer, Fast Transfer or Wire Transfer, all of which are fairly identical and easy to use. Just head to the cashier section and choose your preferred bank transfer method, select the amount that you wish to withdraw and hit the confirm/send button. There are generally no fees attached, and this is a perfectly secure method. The only downside is that withdrawals via the Bank Transfer method can sometimes take much longer than withdrawing with eWallets and credit/debit cards.

Cryptocurrency

Cryptocurrency

If you deposited with a cryptocurrency such as BitCoin, then you would need to use this same method to withdraw, and it’s really straightforward when withdrawing with a cryptocurrency. All you need to do is go to the cashier section, select the correct cryptocurrency method that you want to withdraw to and then follow the instructions that appear on the screen. Now, locate and copy your crypto wallet address from your Digital Wallet, head back to the cashier section, input your address into the required field and the amount that you wish to withdraw. After you have confirmed the amount, you can expect to receive your winnings back in your crypto Digital Wallet within 24 to 48 hours max. There are usually no fees, but the minimum withdrawal amount can be much higher amount than the other withdrawal methods mentioned above.

Bonuses & How They Work at Online Casinos

Almost every online casino in the world offers some kind of new player welcome bonus, plus you can also then look forward to plenty of other attractive casino bonuses as a fully registered member after you have claimed your initial sign up bonus. The main types of bonuses that you can look forward to include Deposit Bonuses (aka Match Bonuses or Matching Deposit Bonuses), Free Spins Bonuses, No Deposit Bonuses and High Roller Bonuses.

Before you accept an online casino bonus, I suggest you read through the bonus terms and conditions. This will tell you everything that you need to know about the bonus, such as information about the wagering requirements (aka playthrough requirements), how long you have to complete the wagering requirements, and which games contribute more per dollar wagered than others. The wagering requirement is basically the amount that you must wager before you can withdraw any winnings that you’ve made from your bonus and this can be anywhere from 20x times the bonus amount up to usually no more than 70x times the bonus amount. You may also be required to wager the deposit amount on top of the bonus amount. You generally have either one week or one month to complete them, and the best way to complete your wagering requirements would be to stick to playing on the slots rather than playing blackjack or roulette, or any other games.

Deposit Bonus

A deposit bonus is awarded to players just for making a deposit. You can generally find 25%, 50%, 100%, 150% and even 200% matching deposit bonuses. As soon as you have deposited the required amount, the bonus money will instantly be credited to your account. Some deposit bonuses also require unique bonus codes which you can get from the casino. These bonus codes must be entered into the required field when making a deposit. If you don’t enter the code, or if you fail to enter the correct code, you could miss out on your matching deposit bonus. Here are a couple of examples of how the matching deposit bonuses work at today’s best online casinos.

Example 1:

If you receive a 100% matching deposit bonus worth up to $/€/£200, it means that the casino will double your deposit up to the value of $/€/£200. Therefore if you deposit the full $/€/£200, it means that you will end up with $/€/£400 to play with ($/€/£200 deposit + $/€/£200 bonus money. If you only deposited the minimum amount allowed, for example just $/€/£20, then you would only receive $/€/£20 bonus money, and so on.

Example 2:

If you receive a 50% deposit bonus worth up to $/€/£100, it means that the casino will give you half of the amount that you deposit in bonus money. Therefore, if you deposit the full $/€/£200, it means that you would end up with $/€/£300 to play with ($/€/£200 deposit + $/€/£100 bonus money). If you only deposited $/€/£50, then you would only receive $/€/£25 bonus money.

Free Spins Bonus

The Free Spins Bonus is one of the most popular online casino bonuses, especially for fans of online slot machines. Free Spins give you a chance to play in the real money mode on selected online slots. This could be part of the welcome bonus or part of an ongoing promotional offer at the casino. Your Free Spins winnings are generally capped at a certain amount (e.g. anywhere from $/€/£50 to $/€/£500, depending on where you’re playing) and any winnings that you’ve made must be wagered 10X to 50X times within a certain period of time before you can withdraw any winnings that you’ve made from your Free Spins. Here are a couple of examples of how the Free Spins Bonus works.

Example 1:

Get 200 Free Spins when you sign up to the casino. You might receive 20 Free Spins upon registration, and then you might receive the next 20 as soon as you have made your first ever deposit. The remaining 160 Free Spins might then be credited to your account at a rate of 20 Free Spins per day for the next eight days.

Example 2:

The casino that you’ve signed up to might be giving away 10 to 100 Free Spins to try out a new online slot when it’s released, or to reward you for your loyalty (being a frequent depositor). You will then be able to win up to a certain amount, and if you’re lucky the Free Spins will come with ZERO WAGERING REQUIREMENTS.

No Deposit Bonus

Just like the Free Spins Bonus, the NO DEPOSIT BONUS is equally as popular among players. The No Deposit Bonus could also be a part of the welcome bonus, or it could be awarded by the casino on your birthday. It could also be part of the loyalty program (because you play regularly in the real money mode and are a frequent depositor). Alternatively, no deposit bonuses can be awarded because you used to be a loyal player, but haven’t played at the casino for a while (they could be trying to entice you back to the casino, so that start playing regularly again). Either way, this is FREE MONEY, but the winnings are usually capped, and may or may not come with wagering requirements.

Example 1:

Get a FREE $/€/£10 No Deposit Bonus just for signing up to the casino – no strings attached. You may only then be able to spend your No Deposit Bonus money on selected games, plus you may only be able to win up to a certain amount.

Example 2:

If you were once a regular player at the casino, but haven’t signed in for a while (e.g. 3+ months), you may receive a free $/€/£5.00 No Deposit Bonus to get you playing at the casino again. You couldn’t just withdraw this No Deposit Bonus money. It would need to be wagered X amount of times first.

High Roller Bonus

High roller bonuses are aimed at high rollers (players who regularly deposit large amounts and wager large amounts). A high roller bonus is usually a matching deposit bonus, and it’s generally worth a lot more than a standard deposit bonus that low rollers can claim. You may need to be a VIP at the casino to qualify for a high roller bonus, or you may need to deposit $/€/£1,000 to get your hands on a high roller bonus. They are the most lucrative bonuses, but they are often out of the reach of most players. Almost every online casino today takes care of its high rollers with plenty of attractive bonuses and promotional offers.

Example 1:

You may need to deposit $/€/£1,000 or more to get an instant $/€/£500 cash bonus. The high roller bonus will come with standard wagering/playthrough requirements (anywhere from 10x times the bonus amount up to no more than 70x times the bonus amount), and you will only have a certain amount of time to complete your wagering requirements; otherwise you will lose any bonus winnings that you made.

Example 2:

Get anywhere from a 100% to 1000% matching deposit bonus when depositing $/€/£1,000 or more. This massive high roller bonus will also come with standard wagering requirements that must be completed within a certain period.

Disputes and How to Solve Them if They Arise

The team at TopCasino.com only ever recommend registering a real money account at online casinos which are ranked in our top 10 lists. Whether this is one of the casinos located here on the homepage or that of one of the country specific pages you'll have the best odds of a good expereince with these brands.

Unfortunately, things can occasionally go wrong, even if you take this advice and stick to playing at only the highest rated casinos. Therefore, you may end up needing to lodge a complaint about the online casino that you’ve signed up to. If you signed up to the casino via one of our links, then I advise you to follow the appropriate steps listed below. Following these steps will put you on the quickest track to getting your issue resolved directly with the casino. Online casino operators don’t like to see bad things being said about their casino, which is why in most cases, they will bend over backwards to get things sorted for you.

Step 1 - Did You Breach Any Terms and Conditions?

Step 1 - Did You Breach Any Terms and Conditions?

Over the years I have found that online casino operators are generally not in the wrong with regards to the complaints that have been made against them by the players. They tend to cover themselves from all angles within their terms and conditions that you agreed to when you registered an account with them. Their T’s & C’s cover just about everything from what happens when you fail to complete the bonus wagering requirements within the allotted time to what happens when you get disconnected from a game halfway through playing, and it’s this fine print that many players tend to overlook. The most important thing to consider prior to lodging a complaint is whether or not you properly adhered to the T’s & C’s. In other words, before you go ahead and follow the steps below, revisit the casino and take a few minutes to go back through either the general terms and conditions or the bonus terms and conditions to try and find anything that may show that you are wrong in lodging a complaint.

Step 2 - Keep Records That You Can Refer Back To

Step 2 - Keep Records That You Can Refer Back To

When you attempt to resolve an issue at an online casino for whatever reason, the best way to ensure that you will get the right kind of outcome is to get the correct information ready in advance, before you go ahead and lodge your complaint via the complaints department at the casino. One of the first things you should do is open a word document and explain in as much detail as possible exactly what your issue may be, and why you have decided to complain. In your word document, it would be a good idea to include things like dates, times, game session id numbers, the name of the game, the exact bonus that you accepted or any other relevant information that you think would help back up your case. Having this information stored on file can also help you at a later date should you need to take the case even further to an accredited third-party dispute resolution service provider.

Step 3 - Open Dialog With the Customer Service Department

Step 3 - Open Dialog With the Customer Service Department

If you’ve already got in touch with the casino via email or live chat (or by telephone) to complain to them directly before reading any of the information above, then it’s also likely that you have already received a ticket response identification number. If this applies to you, then I suggest that you continue with the communication that you have already started with the casino regarding your complaint. If you haven’t already contacted them, but intend to, I suggest getting in touch with them either by email or live chat where available. It’s much harder to explain certain things over the phone, and you won’t easily be able to record what the support agent says to you, or properly document things when calling them.

That’s the only reason why I would suggest contacting them by email or live chat when making a complaint. Also, try not to panic if you don’t get an immediate response. You may have to be patient and wait a little while, but if you still haven’t received any form of response from them after perhaps a week or so, then you could try and get in touch with them again to remind them of why you contacted them in the first place. If you still don’t get a response, at least you tried, so maybe it’s now time to take things to the next stage.

Step 4 - Register a Complaint With a Reputable Gambling Portal

Step 4 - Register a Complaint With a Reputable Gambling Portal

Several accredited dispute resolution service providers have popped up in recent years, and they are leading the way in assisting players with the lodging of official complaints about online casinos that they have signed up to. Some of the most notable authorities on this matter include the licensing & regulatory bodies that are based in major jurisdictions such as Curacao, Gibraltar, Isle of Man, Kahnawake, Malta and the United Kingdom, and also a growing number of reputable independent sites such as AskGamblers, CasinoMeister, eCOGRA (eCommerce Online Gaming Regulation and Assurance) and ThePogg.

There’s no need to use the dispute resolution services at all of the ones listed above. For example, contacting no more than three of these to submit your complaint would be more than sufficient. When you compare all of them, two of the most effective websites for lodging complaints on behalf of online gamblers are AskGamblers and CasinoMeister. Should you encounter an issue at an online casino and decide to go ahead and lodge a formal complaint, I would suggest using AskGamblers as your #1 choice, to begin with, because they tend to have far more coverage and deal with a much greater number of complaint submissions by players.

How to Use AskGamblers.com to Solve Complaints

In more recent years I’ve personally found the dispute resolution system that’s in place at AskGamblers to be the most reliable tool for resolving any issues that I’ve encountered at online casinos that I’ve signed up to. Their dispute resolution system is far more effective than any other that I’ve come across in the industry, and their success rate in resolving complaints is much higher than any other similar system that I’ve used in the past. Here’s a useful step by step guide on how to submit a complaint about an online casino using the system at AskGamblers.com.

Step 1.

Go to the complaint submission page at AskGamblers.com by clicking on this secure URL: https://www.askgamblers.com/submit-complaint

On this page you will notice a single drop-down box that lets you choose from one of several options that specifically relates to your complaint. Check out the screenshot below.

Note: Make sure that you click on the correct category to ensure that your complaint gets dealt with by the proper department.

Step 1

Step 2.

The main options that you’re presented with here include Payments, Bonuses, Software, Deposits, Accounts Handling and Other, and with each category, there are several sub-categories. Before submitting your complaint, there’s an overview, symptoms and suggestions, as well as answers to several frequently asked questions. If you still can’t seem to find a way to resolve an issue with any of this additional info, only then do you need to click on the "No. I want to submit a complaint" button (see image below).

Step 2

Step 3.

If you decide to take things to the next stage by hitting “No,” you will now be presented with a complaint submission form, which you must complete. Here it reminds you to “Be descriptive,” “Play fair,” “DON’T use caps lock,” “Provide proof to support your claim” and that “Using false or fake evidence is against the law.” It would also be a good idea to view the guidelines before submitting, and then remember to enter the correct account name and email address that you registered with the casino because AskGamblers will need to verify this info with the casino that you’re making a complaint against.

Step 3a

Note: You won’t be able to submit the form until you’ve registered with AskGamblers.com, which takes less than a minute to do. All you need to do when filling out the simple online registration form at AskGamblers is enter your preferred email address, and a unique username & password. As soon as you’ve registered, you can carry on submitting your complaint.

Step 3b

Step 4.

As soon as you’ve successfully submitted your complaint via the AskGamblers dispute resolution system, don’t expect an instant response. It can take up to 24 hours for your submission to appear on their system. A friendly member of the team at AskGamblers will also at some point want to get in touch with you to verify the details that you supplied them with, plus they may also require additional information to help you with your complaint.

Frequently Asked Online Gambling Questions

If you're just getting started with online gambling and more specifically playing at online casinos you may have some questions. Below I've put together a listing of some of the most commonly asked questions by newbie players and answers to those.

Is it legal to gamble in the real money mode at online casinos?

It depends on which country you live in. However, in most countries, yes, it IS LEGAL to gamble in the real money mode at online casinos. There are very few countries that have made it illegal for players to gamble in the real money mode at online casinos. The online gambling laws are different in each country, and depending on exactly where you live will determine which online casinos are available to you. In most countries, you need to be at least 18 years old to gamble at an online casino, but in some US states you must be 21.

Also, before you can gamble in the real money mode at an online casino you would need to start by registering a real money account. You couldn’t just visit a website, make a deposit and start playing. At some point, you would also need to complete the verification process which is designed to prove that you are who you say you are.

The casino will carry out the necessary due diligence to confirm that you are of legal age. If you don’t get your account verified, your account will be restricted, and you could end up begin completely frozen out of your account. To verify your account, you’ll need to supply the casino’s verification department with a proof of address, proof of ID and proof of payment method.

What types of payment methods can be used for depositing and withdrawing at online casinos?

There are plenty of perfectly secure payment methods to choose from at online casinos and the main payment methods that you are likely to come across include major credit & debit cards, eWallets and bank transfers. Cryptocurrencies are also becoming more widely accepted at a growing number of online casinos. When you deposit, you have to use that same method to withdraw. The best thing to do would be to head straight to the casino’s cashier section when logged in to your account to find out exactly which deposit & withdrawal methods they accept.

Some of the most widely accepted online casino banking options that you can use today include Visa, MasterCard, Visa Electron, Maestro, Diners Club, American Express, Skrill, PayPal, NETELLER, Instadebit, Interac, POLi, Direct Bank Transfer, Fast Transfer or Wire Transfer, plus several other well-known methods. Most of these methods are free to use, but when a fee is applied to your transaction, it will be minimal, and hardly noticeable.

Are the games fair, and how do I know I’m not being cheated?

Players have often wondered whether or not the games are fair at online casinos, and whether they are producing fair and realistic outcomes. The answer is that the games are fair and about as realistic as can be. The results that you see when playing at an online casino are produced by Random Number Generators (RNG). This software uses a mathematical algorithm program that has no discernible pattern, and it’s frequently tested for fairness by one of several trusted third party online casino testing agencies.

Example: One of the most well-known online casino testing agencies is UK-based eCOGRA (eCommerce Online Gaming Regulation and Assurance). This non-profit organization has been keeping players safe since 2002. In addition to monitoring the fairness of the outcomes of the games, eCOGRA also several other important roles such as monitoring the day to day operations of hundreds of online casinos and other gambling sites. You will find that the average RTP% payout rate at many of today’s best online casinos hovers between 93.00% and 98.00%.

This information is usually calculated on a monthly basis. Let’s just say that the players spent a total of $5,000,000.00 on the slots between a certain period and received a total of $1,905,400 back in winnings during that period. It means that the slots during that time had an average 95.27% payout percentage rate.

Can I play in my web browser, without having to download software onto my PC?

Yes. You can play instantly in your web browser at every online casino in the world, without having to download or install any software. Some online casinos also give you the option to download their free casino download client onto your Windows operating desktop or laptop computer, but it seems as though the download option is fast becoming a thing of the past, as more and more online casino operators are scrapping this option, and only offering non-downloadable (Flash or HTML5) games instead.

Do I have to play from my PC, or can I play from my mobile device?

Online casinos today are available on desktop and mobile, so it’s up to you really. You can play on desktop or mobile, using either a smartphone, tablet, desktop or laptop computer. You can also mix things up between playing on desktop or mobile because the same username and password for a casino that you’ve signed up to can be used to access that same casino from any device. Even if you already signed up to the casino from your desktop computer, the good news is that you will still receive a new player welcome bonus when you play at the mobile version of that same casino for the very first time.

What will happen if I get disconnected halfway through playing a game?

If you get disconnected while playing at an online casino, simply close the game and then try reloading it again. When you next launch the same game, you will be taken back to the exact point that you were disconnected, so don’t panic. The same thing will happen if you are playing from your mobile device and your battery dies, or if you lose your signal. The next time you log in to the casino, you will either be taken straight back to the point that you were disconnected, or you may need to go the game and then try launching it again to get taken back to the exact point where you were cut-off.

What are wagering/playthrough requirements and are casino bonuses really worth claiming?

The wagering requirement is also often referred to as the playthrough requirement, and it’s the amount of money that you need to wager when accepting a bonus before you can withdraw any winnings that you have made. The lower the wagering requirements, the better it is for you as a player, and you will often find that most online casino bonuses come with wagering requirements that are worth anywhere from 10X to 70X times the bonus amount.

Here’s a quick example of how this works: Let’s just say that you have just accepted a 100% match bonus worth up to $/€/£100 and this bonus comes with a 25x wagering requirement. You would need to wager the bonus amount 25x times before you could withdraw. Therefore if you deposited just $/€/£20, it means that you would need to wager a total of $/€/£500 ($/€/£20 x 25 wagering requirement). If you deposited the full $/€/£100, you would receive $/€/£100 bonus cash, and you would need to wager $/€/£2,500 before you could withdraw. Some online casinos also require you to wager the deposit amount on top of the bonus amount before you can withdraw. If you can’t be bothered to complete the wagering requirements, then you can either forfeit the bonus or just don’t accept the bonus in the first place.

How can I get in touch with the casino?

There are many different ways that you can get in touch with a casino, and the main support methods tend to include telephone support, email support and live chat support. I’ve found that the most effective way to get in touch with a professionally trained member of the support team is to launch the toll-free live chat feature. This is generally open 24 hours per day, but some online casinos may only open their live chat support feature during certain hours.

The telephone support is also generally toll-free, but depending on which country you are based in will determine exactly which number you should call them on. The support line is also usually open 24 hours per day, but at some online casinos, it may only be open between certain hours. If you’re issue or question isn’t urgent, then you may want to contact the casino via email instead. Some online casinos provide an online email entry form, whereas others just provide you with an email address. When sending an email, include as many details as possible, and screenshots, to get your issue sorted in as little time as possible.

What is the verification process at online casinos, and what do I have to do?

The verification process at a fully licensed online casino is something that you cannot avoid. If you don’t complete the verification process, you could end up with restrictions on your account (no being able to withdraw), or you could end up being frozen out entirely. Each online casino must carry out the necessary due diligence on its registered members, and it aims to prevent underage gambling and fraudulent activity. You can wait for the casino to contact you and ask you for these documents, or you can speed up the process by sending in the necessary documents as soon as you sign up to the casino.

The entire process usually takes less than 48 hours to complete, and as soon as your account has been fully verified, any restrictions that were placed on your account will now be lifted. You will need to send the casino a copy of a utility bill or bank statement, which clearly shows your name and address. This must be less than three months old. You will also need to send a proof of ID such as a scanned colour copy of your VALID passport or driver’s license (or similar national ID card).

Finally, a copy of your payment method that you used to deposit with will also be required. If you deposited with a credit/debit card, you'd have to take a photo of your card, but blank out the numbers that they ask you to blank out. If you deposited with an eWallet, you'd need to login to that account and then take a screenshot of the entire page.

Are there any useful tips for playing at online casinos?

The first thing you should do when you sign up to an online casino is set your deposit limits. Players today can set daily, weekly or monthly deposit limits, and once you have reached your limit, you won’t be able to exceed it. For example if you set a $/€/£50 monthly deposit limit and deposit the full $/€/£50 on the 10th day of the month, it means that you wouldn’t be able to deposit until the 10th day of the next month, and then you would also only be able to deposit a maximum of $/€/50.

Some online casinos also allow you to set spending limits and/or session time limits. If you can’t seem to find out where to do this when logged in to your account, simply contact the player support, and they should be able to point you in the right direction. One of the other things I would suggest when you play in the real money mode on an online slot machine would be to check your stake before you hit spin, because sometimes when you launch a slot the default stake can be set to the MAX bet allowed (could be $/€/£5.00, $/€/£50.00 or even higher per spin). Using the player controls beneath the reels will allow you to reduce the stake down to around $/€/£0.20 to $/€/£0.50 per spin.

I can also recommend withdrawing your winnings every now and then. Let’s just say that you have a relatively big win of $/€/£12,000.00 from an initial $/€/£100 deposit. You could perhaps withdraw $/€/£10,000, and leave the remaining $/€/£2,000 in your casino account. Lastly, NEVER chase your losses. If you have hit a losing streak, simply log out of your account and come back to the casino on a different day when you’re in a better frame of mind.